Contact Center Professional - Part Time

PART TIME EMPLOYMENT

Job Description:

• Interact with ING’s clients through chat (live or otherwise), voice or video calls, email, messaging, and other communication channels, as may be assigned. These clients have questions and concerns about, among others, their daily banking products – ex. payments, cards, online banking.
• Operationally process customer requests in our systems, considering applicable legislation and regulations. Manage end-to-end execution of client requests and complaint resolution actions, including identifying and correcting system-generated responses, as needed.
• Understand what information or support is needed to provide excellent and efficient service.
• Adhere to risk and compliance processes.
• Report deviations to the appropriate person/body. Understand the mission and vision of the company and integrate this in day-to-day activities or as input for projects. Act in line with ING ru...