Contact Center Performance & Workforce Analyst

Med-Metrix, LLC is seeking a Contact Center Analyst to ensure service level compliance by monitoring staffing and workflow. The ideal candidate will have 2+ years experience in workflow management and possess strong MS Excel skills. Responsibilities include performance tracking and agent compliance management, along with collaboration for service improvement.

A Bachelor's Degree in a quantitative field is preferred. This position requires excellent communication skills and the ability to make timely, sound decisions.