Found Description
Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
Key Responsibilities:
- Supervise and manage day-to-day operations of the contact center team (inbound, outbound, sales, support, and telemarketing).
- Lead, mentor, train, and coach a team of agents to deliver exceptional service and achieve KPIs.
- Handle escalated customer complaints and complex inquiries across all customer service channels (calls, WhatsApp, social media, email, live chat).<...