Contact Center Executive (Mallorca)

HBX Group is the world’s leading technology partner in travel, connecting local and global brands across accommodation, transport, activities, and payments. We seek a Client Operations Executive to support our Customer Relationship Center and help create unique holiday experiences for our customers.

Key Responsibilities

• Deliver a consistently high standard of customer service
• Manage client queries via phone and email in a proactive, professional, and friendly manner
• Resolve customer requests, issues, and complaints accurately and within defined policies, guidelines, and SLAs
• Build strong relationships with clients and internal teams to ensure high levels of customer satisfaction and loyalty
• Identify and suggest process improvements based on daily interactions
• Handle negotiations related to compensation, refunds, and solutions in a fair and commercially sound manner

Skills & Requirements

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