Contact Center Executive (Italian speaker) (Sallent)

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We bridge local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 high‑value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech‑driven, customer‑first, and our commercial teams are second to none. We are headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Role Overview

The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively.

Key Responsibilities

• Engage with callers in a professional and enthusiastic manner, representing HBX Gro...