Found Description
Drive innovative AI experiences as a Contact Center Consultant in Toronto with NiCE CXone. Focus on designing impactful agentic AI solutions and leading successful project delivery.
In your role as a Solution Consultant, you will oversee the design and implementation of next-generation contact center technologies using NiCE CXone and Cognigy. You will be responsible for leading workstreams end-to-end while mentoring junior staff and ensuring that client expectations are met with precision. Your expertise in agentic AI will be crucial as you progress towards a principal architect position.
Key Responsibilities: • Lead CCaaS workstream designs from requirements to deployment • Create engaging agent-assist technologies and conversational flows • Develop technical architecture documents and integration specifications • Manage build projects for CXone scripts and Cognigy models • Partner with design teams for cohesive user experiences
Requirements: • Minimum 5 yea...
In your role as a Solution Consultant, you will oversee the design and implementation of next-generation contact center technologies using NiCE CXone and Cognigy. You will be responsible for leading workstreams end-to-end while mentoring junior staff and ensuring that client expectations are met with precision. Your expertise in agentic AI will be crucial as you progress towards a principal architect position.
Key Responsibilities: • Lead CCaaS workstream designs from requirements to deployment • Create engaging agent-assist technologies and conversational flows • Develop technical architecture documents and integration specifications • Manage build projects for CXone scripts and Cognigy models • Partner with design teams for cohesive user experiences
Requirements: • Minimum 5 yea...
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