Contact Center Analytics & Workforce Optimization Specialist

Med-Metrix in Manila is looking for a Contact Center Analyst responsible for improving service levels through real-time monitoring of staffing and performance. The role demands strong MS Excel skills, knowledge of call center metrics, and the ability to collaborate effectively with various teams. The ideal candidate will have relevant experience in workflow management and be able to communicate effectively with all levels of the organization. Join Med-Metrix to contribute to enhancing operational efficiency.
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