Found Description
Position Title
Contact Center Analyst
Job Summary
- Contact Center Analysts (CCAs) shall provide customer service by responding to the inquiries and resolving requests and complaints of the customers via phone.
Duties & Responsibilities
- Provides world‑class customer service
- Responds to customer queries and requests made via phone and provides satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar and e‑Banking related transactions
- Ensures that the prescribed targets are achieved
- Acknowledges and ensures correctness of endorsed cases for investigation.
- Provides customers with product and service information
- Ensures proper coordination of complaints with support units to provide resolution within prescribed turn‑around‑time
- Follows up on customer inquiries and requests that are not immediately resolved
- Completes daily c...