Consumer Advocacy Representative

Overview

Customer Service Representative – Dispute Resolution

Responsibilities

• Serve as the first point of contact for consumers via telephone.
• Authenticate consumer interactions to maintain security and privacy of PII and SPII.
• Provide disclosures and assist consumers in filing disputes for all products.
• Review and analyze dispute reports, and instruct consumers on the best approach to dispute a specific claim.
• Research dispute requests across multiple databases to ensure accuracy and validity.
• Educate consumers about reports, claim information, reason codes, and related details.
• Collaborate with Dispute and Resolution teams to resolve consumer disputes.
• Document records of customer interactions and transactions in the approved CRM (MBS, Salesforce).
• Perform other duties as assigned.

Qualifications & Requirements

• Bachelor's degree holder or at least 2...