Found Description
Drives customer satisfaction by representing Microsoft to senior customer stakeholders reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and ensure resolution of challenged deliveries. Drives project initiation for projects of high complexity by driving commitment of delivery resources, assigning resources across workstreams, and creating complex work breakdown structures with delivery team. Leads contracting process for partner resources by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team. Develops detailed project management plan to drive predictable delivery for large and/or complex projects, leveraging expertise and experience to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Orchestrates and oversees a broad range of project metric...