Found Description
Join Accenture as a Consulting Manager to lead energy retail transformation in Canada. Your expertise in customer strategies and digital solutions will be instrumental to our utilities clients.
The Management Consultant Manager role focuses on enhancing customer engagement and facilitating digital transitions for Canadian utilities. You will analyze existing processes, mentor team members, and collaborate with stakeholders to develop solutions that align with business and technology goals.
Key Responsibilities:
• Advise clients on contact center modernization strategies
• Design and document energy programs for efficiencies
• Conduct workshops to gather requirements and align goals
• Identify customer insights for enhancing service experiences
• Guide team members in process design excellence
Requirements:
• Minimum 5 years in Utilities Retail and Process Design
• Strong background in Demand Side Management
• Intermediate experience in Functional and Us...
The Management Consultant Manager role focuses on enhancing customer engagement and facilitating digital transitions for Canadian utilities. You will analyze existing processes, mentor team members, and collaborate with stakeholders to develop solutions that align with business and technology goals.
Key Responsibilities:
• Advise clients on contact center modernization strategies
• Design and document energy programs for efficiencies
• Conduct workshops to gather requirements and align goals
• Identify customer insights for enhancing service experiences
• Guide team members in process design excellence
Requirements:
• Minimum 5 years in Utilities Retail and Process Design
• Strong background in Demand Side Management
• Intermediate experience in Functional and Us...
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