Consultant, Service Experience (Client Services)

Team Summary

Client Services provides industry‑leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Role Overview

The AP Service Experience team is responsible for designing the client service experience for new solutions and delivering end‑to‑end client implementations for products, solutions, infrastructure, and new client onboarding.

Responsibilities

• Design and enable delivery of a scalable and repeatable client service experience from implementation to support for new solutions, while anticipating and planning for deviations to intended experience.
• Lead client technical solutioning discussions with a client‑centric mindset.
• Lea...