Job Description
ROLE AND RESPONSIBILITIES:
Issue Resolution: Resolve Tier 1 and Tier 2 technical tickets remotely. System Provisioning: Configure, test, and ship remote employee workstations. Identity Management: Manage user access, passwords, and permissions daily. Documentation: Create clear internal knowledge base articles for common fixes. Asset Tracking: Maintain an accurate inventory of cloud assets and hardware. QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Education: Bachelor’s degree in Computer Science or equivalent experience. Experience: Minimum 3-5 years in a remote technical support role. Certifications: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator. Certification – ITIL V4, Modern Desktop administrator (MD 103) Candidates who are confident of clearing extensive Background verification till previous Organization only shall app...