Found Description
As an IMS Service Desk consultant for Infor ERP Products, the candidate will be required to perform the following:
Department
Infor Consulting Services
Location
Manila
Responsibilities
- Work as an integral part of the Global IMS delivery team, recommending innovations and process improvements to enhance overall efficiency.
- Handle service requests while maintaining communication with customers.
- Support basic analysis and remediation of monitoring alerts.
- Follow established best practices and standards in service delivery, under supervision.
- Leverage available tools and work instructions to identify problems, investigate causes, and recommend solutions to address common failures.
- Assist in the development and maintenance of processes documentation, work instructions, and alert remediation steps.
- Maintain and expand knowledge and expertise related to Infor products ...