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Connect Hearing Customer Support Specialist

Sonova

guelph, on, Canada Full-time June 18, 2026

Found Description

Join the team at Connect Hearing as a Customer Support Specialist in Guelph, Ontario. Provide exceptional service and assist in the growth of client relationships while working in a dynamic retail clinic.
Connect Hearing is looking for enthusiastic individuals to fill Customer Support Specialist roles in Guelph. In this position, you’ll engage with clients in person, over the phone, and via email, offering stellar support in scheduling and account management. You'll also assist Hearing Care Professionals and ensure seamless operations with insurance billing.
Key Responsibilities:
• Provide outstanding customer service in various formats
• Schedule and organize appointments for clients
• Maintain and manage client accounts effectively
• Communicate with insurance for billing processes
• Support with minor repairs and cleanings in the clinic
Requirements:
• Excellent communication and customer care skills
• Familiarity with accounts receivable is a plus
•...

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