Found Description
Responsibilities
- Deliver back‑office support across SiteMinder's full product and services portfolio for both internal teams and external customers.
- Manage and resolve customer configuration and billing enquiries with confidence and ownership.
- Develop a thorough understanding of SiteMinder’s platform, products, and wider business processes.
- Collaborate with internal teams—including Technical Support, Billing, Onboarding, and Sales—to ensure customer issues are resolved effectively.
- Document and elevate complex issues where appropriate, following established workflows and case management processes.
- Maintain accurate records of customer interactions and case progress using internal CRM tools.
- Actively identify customer needs and provide solutions that reflect a genuine understanding of their business context.
- Achieve individual KPIs including service level, case resolution time, productivity, and ...