Found Description
Responsibilities
- Answer incoming calls promptly and professionally following brand standards.
- Assist guests with room reservations, service requests and general inquiries.
- Coordinate with internal departments to fulfill guest needs efficiently.
- Provide accurate information about hotel services, amenities and local attractions.
- Handle guest complaints or concerns with empathy and escalates when necessary.
- Maintain detailed records of calls, requests and follow-ups.
- Process wake‑up calls, room service orders and special arrangements.
- Ensure qualitative Forbes Five Star standards are delivered.
- Ensure confidentiality and security of guest information.
- Support front desk operations during peak hours or special events.
- Stay updated on property policies, promotions and procedures.
Qualifications
- Previous experience in a call center or customer service role...