Found Description
Responsibilities
- Answer incoming patient calls, text messages, patient portal communications, and emails
- Handle tasks within the Navigator task management system
- Book appointments based on patient requests and company policy
- Act as a cross-functional liaison between Care Navigation, Operations, Medical, Revenue, and Billing
- Screen patients to obtain demographic and appointment information for CRM and EHR input
- Maintain a professional and positive attitude with high-caliber clientele
Requirements
- High School degree or higher
- 1-3 years of customer service, hospitality, medical office, or concierge experience
- Strong administrative background in phone-based customer management
- Strong database and systems skills
- Ability to work weekends (Saturday and Sunday)
Preferred Qualifications
- Exceptional organizational and interpersonal skills