Concierge & Guest Services Specialist

Edition Madrid hotel seeks a Guest Services Associate to attend to guests’ requests for special services and arrangements (e.g., transportation, reservations, laundry) and to coordinate with appropriate providers. You will also gather information about the hotel and nearby amenities, events, and activities, and welcome guests in line with company standards.

Responsibilities include handling guest calls and inquiries, coordinating with housekeeping or maintenance to resolve issues, maintaining