Found Description
Responsibilities
- Deliver exceptional member support via phone, chat, and email
- Educate members on their healthcare benefits and claims
- Help steer members to find the best care available to them
- Handle complex and sensitive conversations with professionalism and empathy
- Deescalate members experiencing friction with their benefit
- Identify and elevate feedback from member interactions to internal teams
- Protect member privacy and maintain compliance with HIPAA and data security protocols
Requirements
- Minimum 2 years of call center or customer service experience
- Technical proficiency with customer service platforms like Zendesk
- Clear and confident verbal and written communication skills
- Meticulous attention to detail
- Proactive and curious problem‑solving mindset
Preferred Qualifications
- Healthcare industry experience
- E...