Concierge Assistant Manager (Cabo San Lucas)

Four Seasons Cabo Del Sol – situated on the stunning southern coast of Mexico’s Baja peninsula, Cabo Del Sol, within the tourist corridor between Cabo San Lucas and San José del Cabo.

This role oversees the daily operations of a dedicated Concierge team, ensuring seamless guest service, compliance with Four Seasons policies, and the highest quality of customer experience.

• Supervise and support the daily operation of the Concierge team, ensuring proper organization, coverage, and adherence to departmental standards.
• Report to and work directly with the Guest Experience Manager.
• Ensure the team provides timely and effective follow‑up on guest requests, delivering personalized, consistent, and guest‑centric responses.
• Follow up on team training and schedules.
• Conduct monthly benchmark standard testing audits.
• Supervise daily staff performance and provide feedba...