Concentrix Security Systems Support Role

Join Concentrix in Belleville, ON, as a Technical Support Representative for Security Systems. This full-time position requires bilingual proficiency in French and English to serve a diverse clientele.
In this key role, you will deliver critical first-line support for electronic security technology, assisting customers with issues related to IP cameras and network switches. Your bilingual communication skills will enhance customer relations and contribute to resolving technical inquiries effectively.
Key Responsibilities:
• Deliver first-line technical support for security systems
• Assist customers in French and English
• Address issues related to network video recorders
• Educate users on access control functionalities
• Document and track support requests efficiently
Requirements:
• Bilingual in French and English
• Background in technical support desirable
• Familiarity with security technologies preferred
• Strong communication and troubleshooti...