Computer technician on the road

Job Overview

Computer technician on the road.

Responsibilities

• Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks.
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise.
• Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines.
• Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tec...