Computational Linguist (Castro)

Responsibilities

• Shape the Bot's Intelligence: Define how we use GenAI and linguistic techniques to make sure the chatbot accurately catches what users actually mean.
• Own Dialogue Quality: Take the lead on our dialogue QA process, ensuring the flow and quality of conversations stay sharp.
• Refine the Customer Experience: Tailor the chatbot's conversational style to match our project's CX goals across every supported language.
• Train the Models: Keep our linguistic models in top shape by driving both their initial training and their continuous, day-to-day improvement.
• Fix Conversational Hiccups: Spot where the chatbot goes off track and design smart fallback strategies to gracefully steer the conversation back.
• Master Voice & Omnichannel: Analyze how the bot should behave in voice environments and tackle the unique challenges that come with multichannel setups.
• Handle Sensitive Situations: Carefully adapt conversati...