ComPsych Senior Manager, Customer Support

Shape the future of customer support as the Senior Manager at ComPsych. This role is vital in creating and optimizing the organization’s end-to-end support operations.
As a foundational leader, you will build ComPsych's customer support functions from scratch. This includes hiring and training a dedicated team, establishing clear communication strategies, and developing efficient operational processes. Your proactive leadership will ensure exceptional service delivery and continuous improvement in support metrics.
Key Responsibilities:
• Lead the development of a skilled Support Operations team
• Foster a culture of accountability and effective communication
• Manage all outage communications for clients
• Oversee support across portal, email, and phone
• Partner with Product and Engineering for operational readiness
Requirements:
• 5+ years in customer support or related leadership
• 3+ years managing teams and performance
• Experience in standing up n...