Found Description
**Responsibilities include but are not limited to**:
- Supervise a team of complaint handling specialists and ensure timely and accurate processing of complaints.
- Review and assess incoming complaints to determine regulatory reporting requirements (e.g., MDR, vigilance).
- Ensure complaint investigations are thoroughly documented, and completed within required timelines.
- Collaborate with cross-functional teams (e.g., Quality, Regulatory, Engineering, Customer Service) to resolve complaints and identify root causes.
- Monitor complaint trends and escalate critical issues to management.
- Maintain and improve complaint handling procedures in alignment with QMS and regulatory standards.
- Prepare and present complaint metrics and reports to leadership.
- Support audits and inspections by providing complaint records and process documentation.
- Train and mentor team members on complaint handling procedures and regulatory requirements.
**Qualif...