Complaints handler

Reporting to: Customer Service Manager

Department: Customer Service

About the role

We’re looking for someone who is passionate about offering the a highest level of customer service including taking ownership when talking to customers over the phone and by email. You will be tasked to resolve customer complaints across multiple lines of business including Travel Insurance, Roadside Assistance, Home Emergency.

Hours

Thirty-five hours per week, Monday to Friday between the hours of 8am and 6pm. These hours may vary in line with business needs

What you will do