Complaints Education & QA Adviser

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

This second line specialist role leads the uplift of complaints capability across the Bank by providing expert oversight of closed cases to ensure compliance with regulatory obligations, internal policies, and industry codes. As a subject matter expert, the role drives quality assurance, training, coaching, and system improvements to support the Bank’s obligations under RG271, AFCA Rules, COBA and ABA Codes, the NCCP Act, National Credit Code, E-Payments Code, Privacy Act, and Australian Consumer Law.

Why join us

• We have big plans to become Australia’s leading purpose-driven bank.
• As a certified B Corp, we’re part of a global bus...