Found Description
Become a Complaints and Insights Consultant at Manulife Financial, enjoying a hybrid work environment. Contribute to enhancing customer experiences by effectively managing complaints and analyzing data.
In this role, you will be a vital member of the Complaint Office team, handling complaints for various units such as Manulife Bank and Group Benefits. Your expertise in reporting and analysis will help uncover trends that drive operational improvements. You will work collaboratively with internal stakeholders to present insights that support business objectives and customer-centric initiatives.
Key Responsibilities: • Capture and maintain accurate complaint data • Create visual reports using Power BI and Excel • Analyze performance data for insights • Collaborate on insights that support business goals • Adhere to data handling compliance regulations
Requirements: • Able to work independently with minimal supervision • Strong reporting and facilitation skills ...
In this role, you will be a vital member of the Complaint Office team, handling complaints for various units such as Manulife Bank and Group Benefits. Your expertise in reporting and analysis will help uncover trends that drive operational improvements. You will work collaboratively with internal stakeholders to present insights that support business objectives and customer-centric initiatives.
Key Responsibilities: • Capture and maintain accurate complaint data • Create visual reports using Power BI and Excel • Analyze performance data for insights • Collaborate on insights that support business goals • Adhere to data handling compliance regulations
Requirements: • Able to work independently with minimal supervision • Strong reporting and facilitation skills ...
Ready to Apply?
Submit your application for Complaints Consultant with Data Insights at Manulife Financial
Apply Now