Commvault Backup Administration

Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Summary: As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients to identify and resolve technical issues efficiently, ensuring continuous service availability and maintaining high standards of support quality. The position involves working both remotely and onsite, adhering to established operational procedures and collaborating with vario...