Found Description
Summary
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients to identify and resolve technical issues efficiently, ensuring continuous service availability and maintaining high standards of support quality. The position involves working both remotely and onsite, adhering to established operational procedures and collaborating with various teams to uphold system stability and performance.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross‑functional teams to enhance support processes and improve service delivery.
- Document technical...