Found Description
takealot.com, South Africa's leading online retailer, is looking for a highly talented Community Manager Lead to join our Personal Shopper Program in Cape Town.
The Community Manager Lead manages a team of Community Managers to directly support Personal Shoppers, ensuring operational efficiency and the achievement of core business targets. The role is directly accountable for growing the monthly active shopper base, maximizing GMV, and improving month‑on‑month retention by ensuring the team effectively manages the Community Manager Dashboard, drives adoption of the Personal Shopper App, and utilizes internal AI personalization tools.
This position reports to the Head of Personal Shopper Program
Responsibilities
- Team Leadership: Manage and coach the Community Manager team, setting clear performance expectations and running bi‑weekly KPI check‑ins.
- Active Base & App Adoption: Drive engagement and wi...