Community Banking Advisor | Digital Channels

RMB in Cape Town is seeking a customer experience professional to deliver an exceptional and efficient service. You will proactively understand customer needs, propose tailored product solutions, and guide customers to the most suitable service channels, including eChannels and self-service.

You will uphold the brand promise, practice TCF, identify cross-sell opportunities, optimise channel use, and ensure compliant decisions while processing transactions above the set benchmarks.