Communications Manager, Customer Communications

**Minimum qualifications**:- Bachelor's degree in a technical or communications field, or equivalent practical experience.
- 5 years of experience in program or project management.
- 5 years of experience in technical writing or writing executive-level communications regarding technical processes/services and products.
- Ability to communicate in English and fluently to support customer communications in this region.
**Preferred qualifications**:- Technical aptitude, writing skills, and the ability to deliver accurate and jargon-free documentation in time-sensitive situations.
- Experience in an incident or crisis communications role and creating customer-facing communications.
- Experience documenting cloud infrastructure, or enterprise-class client/service software.
- Editorial, formatting, layout, and visual design skills.
- Experience creating corporate slide decks and adhering to corporate brand guidelines.
- Ability to work with CRM tools al...