Commercial service advisor

Job Purpose

The Commercial Service Advisor will be responsible for managing customer service operations within the truck and commercial workshop, ensuring professional communication, accurate job card processing, effective coordination between customers and technicians, and delivering high-quality service that supports workshop productivity and profitability.

Customer Service & Communication Receive and assist commercial customers professionally, both telephonically and in person. Accurately diagnose customer concerns by gathering relevant vehicle and fault information. Provide regular updates to customers on job progress, delays, and completion times. Ensure high customer satisfaction and maintain strong client relationships.

Workshop Coordination Open and manage job cards for truck gearbox repairs, diagnostics, and servicing. Coordinate work flow between technicians, foreman, and workshop manager. Sche...