Found Description
- Handles all customer concerns and coordinates with other offices regarding specific complaints and requests; provides customer feedback on status of concerns
- Generates job orders from the system, evaluates all returned investigation results, and updates and closes issues/cases in customer service information system (CSIS)/ workflow management system (WMS)/ Anti-Illegal System (AIS)
- Receives, evaluates and processes all application for water and sewer service connection (WSC & SSC), regularization of unregistered connections, and reactivation of inactive accounts as investigated by Zone Management (ZM)
- Issues clearances to new water service connection (WSC) applications and to accounts subject for reactivation
- Prepares/generates cost estimate for all received WSC applications in coordination with technical management
- Updates customer records in Systems Applications and Products (SAP) and posts approved revised amount in SAP (DM/CM)...
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