Command Center Engineer

L1 and L1.5 Command Center Engineer: The L1 Network Support Engineer provides first-line support for network infrastructure, focusing on monitoring, basic troubleshooting, incident logging, and escalation . This role ensures network availability by following standard operating procedures (SOPs) and predefined runbooks. Key Responsibilities Monitor network devices and links using NMS tools (SolarWinds, Zabbix, Nagios, etc.) Handle L1 incidents related to: LAN/WAN connectivity Router, switch, firewall alerts VPN connectivity issues Perform basic troubleshooting using SOPs and checklists Create, update, and manage tickets in ITSM tools (ServiceNow, Remedy, etc.) Identify incident severity and escalate to L1.15 / L2 teams as per SLA Perform basic network health checks (CPU, memory, interface status) Coordinate with ISPs / vendors for link-related issues (as per SOP) Maintain shift logs, incident notes, and documentation Follow change, incident, and problem management processes Support 24x7...