Found Description
Overview
The Global Command Center Analyst II – is responsible for the day-to-day monitoring of Data Center infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. This position is shift based and may be required to work on a rotating schedule.
Responsibilities
- Provide Tier I network and customer service support for mission critical 24/7 Data Centers
- Participate in the weekly 24/7 on-call schedule
- Provide proactive and reactive assistance to all external customers
- Provide support for the DLR network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion or escalate as needed.
- Receive, triage and action incoming phone calls, emails and portal tickets from internal and external customers
- Detect and analyze...