Found Description
Job Description
Collector
Essential Duties and Responsibilities
- Contacting delinquent accounts: Initiating contact with customers via phone, email, and mail to inquire about overdue payments.
- Negotiating payment plans: Working with customers to establish payment arrangements that meet both company and customer needs. This may involve setting up payment plans, accepting partial payments, or negotiating discounts.
- Documenting all communication: Maintaining detailed records of all customer interactions, including dates, times, methods of contact, and outcomes.
- Following up on payment arrangements: Monitoring payments and following up with customers who fail to adhere to established payment plans.
- Identifying and resolving payment discrepancies: Investigating and resolving discrepancies between customer records and company records.
- Communication Skills: Excellent verbal and written communication skills; abilit...