Collections Trainer

Job Description

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Type: Full-time

Job Responsibilities

• Develop and deliver training programs for collections teams
• Conduct needs assessments and evaluates training effectiveness
• Collaborate with operations teams to enhance collections processes
• Other ad hoc activities

Qualifications

• Proven training experience in communications and soft skills
• Collections experience (preferably in Banking and Finance)
• Excellent presentation, facilitation and interpersonal skills
• Ability to design engaging training programs
• With minimum 2 yrs experience in any Debt collections process (Voice)
• Minimum of 3 years of experience in training
• Certification in training and development (e.g., CTT+)
• Experience in adult learning principles and instructional design, do train...