Collections Team Leader: Elevate Customer Outcomes

Pastdue Credit, part of the Firstsource family, seeks a Collections Team Leader to guide a crew of Collections Agents in a fast-paced, target-driven setting from Cape Town. You’ll coach advisors, monitor performance, and ensure fair outcomes while maintaining professional empathy and compliance.

You will collaborate with senior management on strategy, drive improvements, and foster a high-performance culture that delivers exceptional customer experiences.