Collections Team Lead

Overview

ISS STOXX is growing! We are seeking a Collections Team Lead to contribute to our expanding success – a self‑motivated professional whose primary responsibility is to monitor, motivate, and train the team (to ensure that monthly goals are met). This position will also report/work directly with the Collections Head, under the Revenue Control Department.

Responsibilities

• Assist Collections Manager with setting clear goals and KPIs for the collection staff.
• Coach, mentor, and motivate collections team members in Manila.
• Teach strong negotiation and decision‑making skills.
• Oversee day‑to‑day team operation and performance, ensuring the process documents are followed and feedback is provided.
• Ensure client communications regarding outstanding debt are effective, clear, and consistent with company policy.
• Delegate tasks and help the Collections Manager with regular performance evaluation.
• Assis...