Collections Supervisor (Onsite) (Monterrey)

SWBC is seeking a talented individual that supervises the staff and activities relating to the collection and adjustment of severely delinquent accounts to include the handling of the day-to‑day staffing and personnel issues exercising discretion and independent judgment with limited supervision.

Why you’ll love this role: You’ll love this role because when clients come back and request additional services, you know it’s because they trust in the services provided by your staff.

Essential Duties

• Supervises the staff and activities involved in providing efficient and effective customer service and collection support in administering collection calls, interviews for open positions, processing time cards, managing work schedules, and assisting in coaching, counseling, disciplining, and resolving personnel related issues.
• Oversees and monitors outbound service calls regarding collection calls to ensure quality standards, compliance with policies a...