Found Description
**DESCRIPTION**- SUPPORTS TEAM MANAGER AND PERFORMS MANAGEMENT DUTIES WHEN THE MANAGER IS ABSENT OR OUT OF OFFICE.
- COACH AND LEAD THE TEAM TO DELIVER OUTSTANDING CLIENT SERVICE AND EXCEED TARGETED GOALS- ANSWERS TEAM MEMBER QUESTIONS, HELPS WITH TEAM MEMBER PROBLEMS, AND OVERSEES TEAM MEMBER WORK FOR QUALITY AND GUIDELINE COMPLIANCE.
- ASSIST IN THE DEVELOPMENT AND EXECUTION OF OFFICE-LEVEL GROWTH PLANS- MAKING OUTBOUND CALLS ON DELINQUENT ACCOUNTS- RECEIVING INBOUND CALLS- MAKING SUITABLE ARRANGEMENTS WITH CUSTOMERS THAT ARE CURRENTLY PAST DUE - IDENTIFYING ACCOUNTS THAT REQUIRE MANAGEMENT REVIEW - PROVIDING OUTSTANDING CUSTOMER SERVICE- IDENTIFYING CUSTOMERS THAT REQUIRE FIELD VISITS AND FORWARDING THOSE TO THE APPROPRIATE PERSONNEL FOR REVIEW OR ACTION**REQUIREMENTS**- HIGH SCHOOL DIPLOMA OR EQUIVALENT- 5+ YEARS' EXPERIENCE IN COLLECTIONS OR RELATED FIELD- BILINGUAL ENGLISH/SPANISH- EXCELLENT CUSTOMER SERVICE SKILLS- EXCELLENT COMMUNICATION SKILLS- BILINGUAL ENGLISH/SPA...