Collections Supervisor

PE Global is currently recruiting for a Credit and Collection Supervisor for a leading multi-national FMCG client based in Birmingham.

This is an initial 5 months contract position until the end of 2026.
Pay rate is between £20.35ph and £26.48ph depending on experience. Working 36 hours per week.

Duties of the role/Responsibilities
• Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries
• Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed
• Conduct Overdues/Invalids meetings with Commercial
• Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received
• Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications ...