Collections Specialist with Customer Focus

Join a collaborative team as a Collections Specialist located in Downtown Toronto. This role is vital for ensuring timely collection and maintaining strong client relations.
In this in-office position, you will effectively manage the collections process and deliver ‘Super Duper Service’ to clients. Your responsibilities will include negotiating payment terms, processing transactions, and addressing billing concerns. With a focus on communication and professional problem-solving, you'll thrive in this structured environment while meeting individual KPIs.
Key Responsibilities:
• Manage all aspects of the collections process
• Maintain clear communication with clients on payments
• Negotiate payment plans and terms
• Prepare and manage PAD reports in Excel
• Investigate billing discrepancies and resolve issues
Requirements:
• At least 3 years of collections experience
• Proven customer service and issue resolution skills
• Strong analytical and communicati...