Found Description
- Manage voice-based collections accounts, including international outbound collections, to recover outstanding payments
- Communicate effectively with customers to negotiate payment plans
- Maintain accurate records of collection activities and account statuses
- Collaborate with team members to meet collection targets
- Ensure compliance with company policies and industry regulations
- HS/SHS Graduate is acceptable (Bachelor’s Degree preferred)
- Minimumof 6 months of U.S. financial/banking collections experience
- Background in BPO industry required
- Experience in Voice Accounts is a must
- Experience with international outbound collections
- Background inTravel, Telco, or Financial accounts is a strong advantage
- Strong English communication and negotiation skills
- Willing to work on-site and in shifting schedules (if applicab...