Collections Specialist

Responsibilities

• Contact clients via phone, email, or written correspondence to follow up on overdue invoices
• Monitor and maintain an up-to-date accounts receivable aging report
• Record all collection activity and client communications in the ERP or CRM system
• Coordinate with the Billing team to resolve invoice disputes and discrepancies
• Issue dunning letters and statements of account to delinquent clients
• Process and apply payments received to the correct customer accounts
• Escalate high-risk accounts or unresolved disputes to the Supervisor
• Assist in the preparation of weekly and monthly collection reports
• Maintain accurate and organized filing of collection documents and correspondence

Requirements

• Bachelor's degree in Accountancy, Business Administration, Finance, or related field
• Minimum 2 years of experience in collections, accounts receivable, or credit ...