Collections Specialist (Pacifico, Tijuana)

Descripción y detalle de las actividades

We are currently seeking a Credit Specialist to manage the assigned portfolios for Brady US, Brady Canada, and Brady Mexico.

Responsabilidades

• Send statements, invoice copies, supporting documents to customers as required.
• Responsible for research, analysis and problem solving of customer deductions and disputes (shortages, pricing, freight, etc) using Get paid and SAP tools.
• Must recognize when to escalate account issues.
• Take the necessary actions to maintain the highest level of customer satisfaction.
• Provide timely assistance and resolution to customers on AR-related concerns.
• Negotiate payment schedules with customers, to allow for continued shipments, while eliminating the past due balance.
• Work closely with Sales, Customer Service, Pricing, Logistics, to resolve any issues.
• Support team members and works toward accomplishing individual and t...