Found Description
Collections Specialist
Responsible for managing accounts receivable, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly. The specialist must comply with established UPS policies and procedures. In carrying out these duties this individual will draw on his/her previous AR & Billing experience.
Job Duties And Responsibilities
- Identifies and resolves basic and routine issues impacting payment
- Overcomes customer objections concerning payments and assists them in understanding their account terms
- Utilizes payment options and negotiates payment arrangements
- Follows prescribed escalation procedures
- Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
- Submi...